Policies & Procedures

 

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject a $10.00 charge.

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

Commitment to Customer Service:
Stadium Flowers is committed to positive relationships with our customers and to your complete satisfaction when you purchase from us. If at any time, and for any reason, you feel that your purchase doesn’t meet your expectations, please contact us immediately by phone 425-252-4161 or email info@stadiumflowers.com.

If you would like to replace or return a floral arrangement, plant, or gift basket from Stadium Flowers, please refer to the appropriate terms below.

Please Note: As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days and a maximum of 10 days. 

Flowers: Please report any issues within 3 days of receipt.  We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.  

Plants:  Please report any issues within 5 days of receipt.  We will gladly send a new plant to your recipient, and pick up the unsatisfactory product. If you are still not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received. 

Gift Baskets: Please report any issues within 1 day of receipt.  We will pick up the arrangement and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.

  • Refunds will be processed within 5 business days after the product is returned to the shop.
  • Refunds will not apply if a replacement product was supplied and accepted.
  • Stadium Flowers must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
  • Out of Town Product: If the product was sent via a third party to an out of town recipient, Stadium Flowers needs to be notified of a problem within 3 days of receipt. The sending florist will be contacted for a replacement or refund, whichever is agreed upon per both parties involved. 

Stadium Flowers is appreciative of your patronage. Please let us know how we can help you.

 

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

 

All transactions are in US currency. All inclusive pricing includes a $9.95 transaction fee but does not include a 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.